Freight Customer Service Representative
Company: Charlie's Produce
Location: Anchorage
Posted on: April 26, 2024
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Job Description:
Overview--Charlie's Produce - Who We AreCharlie's Produce is a
privately owned wholesale produce company. We are the largest
privately owned produce wholesaler on the West Coast, and we are
growing. The secret to our success in this industry is PEOPLE! We
strive to hire the best and we reward them with a working
environment that fosters loyalty, stability, innovation, and
growth. Charlie's was founded in quality, and we are proud that it
is still our focus.With a team of dedicated people who are
passionate about food, supply chain, and their community we are
looking for like minded individuals to help further our goal to
enhance our communities through quality produce.--What we offer:An
amazing company culture!Medical/Dental/Vision on the first of the
month following hire.ESOP (Profit Sharing) and 401(k).Paid
vacations, paid holidays.Pre-tax commuter benefits, and onsite
parking.Paid sick time after 90 days.--100% Prepaid College Tuition
for employees and their dependents.Employee assistance program
(EAP).Additional Compensation Details:Salary Information Dependent
on Experience and Location of RolePotential 90-day
performance-based raiseYearly review with possibility of increase
based on performance and tenureResponsibilitiesTo be determined-Day
Shift--The Role--Customers Service Representatives are responsible
for handling complaints, enter orders, assist with will call
customers, and provide information about products and
services.Essential Responsibilities Include, but Not Limited
ToProvides timely and accurate information to incoming customer
order status and product knowledge requestsProcesses customer
orders/changes/returns according to established department policies
and proceduresWorks closely with the credit department to resolve
disputed credit itemsProvides timely feedback to the company
regarding service failures or customer concernsPartners with the
sales team to meet and exceed customer's service
expectationsMaintain a sound working knowledge of all markets and
product conditionsNotify and assist buyers, operations and sales
support persons by communication of customer's needs and
preferences.Maintain effective, professional relationships with
customers, vendors, and fellow employees.Organize and provide
assistance for special sales, promotions, seasonal itemsResponsible
for the administrative tasks required by the Sales Team, including
but not exclusive to pricing reports, order guide maintenance,
correspondence with receiving teams for proof of delivery and order
entryResponsible for Quality and Food SafetyPosition requires
performing any combination of the following job duties:Keeping
abreast of market conditions and new items.Meeting all company and
sales profit objectivesAssist with labels and allocation when
neededCharlie's Produce Total Compensation Package
includes:Competitive starting payYearly review with possibility of
increase based on performance and tenureWe recognize and reward
hard work and commitment. Supplemental retirement plan through our
Employee Stock Ownership Plan (ESOP)Robust employee assistance
program (EAP)Vacation pay, paid holidays, and free onsite
parkingEmployer-covered College Program401(k) availableHealth and
wellness benefits including medical, dental, and
visionQualificationsCore Knowledge/SkillsCustomer/Client
FocusProblem Solving AnalysisTime ManagementCommunication
ProficiencyTeamwork OrientationTechnical CapacityRequired
ExperienceAdvanced MS Office experience (Outlook and Excel)Proven
courteous phone mannerPrefers AS400 experienceAble to work flexible
hours and days as required by the work loadAbility to multi-task
while recording accurate informationTen key by touchSpanish
bilingual a plusProduce knowledge a plusSupplemental
InformationThis employer participates in E-Verify and will provide
the Social Security Administration and if necessary, the Department
of Homeland Security with information from each new employee's Form
I-9 to confirm work authorization.Please note that the pay range
provided is a good faith estimate for the position at the time of
posting. Actual compensation will be dependent on factors,
including but not limited to, the individual's qualifications,
experience, knowledge, skills, and abilities as well as physical
work location within the state.For additional protected privacy
information please visit:--Privacy Policy - Charlie's Produce
(charliesproduce.com)--Charlie's Produce is an Equal Opportunity
Employer.As an essential employer and key contributor to our
community's food distribution chain, we will follow all state and
federal guidelines on vaccination mandates, allowing for an
accommodation for those that qualify.
Keywords: Charlie's Produce, Anchorage , Freight Customer Service Representative, Professions , Anchorage, Alaska
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