TRANSPORTATION ASSISTANT (PERSONAL PROPERTY)
Company: Pacific Air Forces
Location: Elmendorf Afb
Posted on: April 28, 2024
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Job Description:
Summary Click on "Learn more about this agency" button below to
view Eligibilities being considered and other IMPORTANT
information. The primary purpose of this position is to serve as a
Transportation Assistant, providing call center, billing, shipping,
and storage section-level services/support to DoD and/or US Coast
Guard customers at a large regionalized Joint Personal Property
Shipping Office. This is a developmental position with known
promotion potential to GS-07. Responsibilities Responsible for the
coordination on all aspects of shipping/storage of goods. Provides
customer technical support center, fields calls, emails, social
media and other correspondence; prioritizes workflow task queues
for action. Interprets guidelines and instructions, determines the
approach, and adapts the process, to resolve customer concerns.
Estimates or validates charges, not limited to handling services,
temporary storage, third-party services, mileage rates and
accessorial services. Conducts statistical samplings and audits to
execute program oversight of commercial industry. Requirements
Conditions of Employment Qualifications In order to qualify, you
must meet the specialized experience requirements described in the
Office of Personnel Management (OPM) Qualification Standards for
General Schedule Clerical and Administrative Support Positions,
Transportation Clerk and Assistant Series, 2102. GS-05 SPECIALIZED
EXPERIENCE: Applicants must have at least one (1) year of
specialized experience at the next lower grade GS-04, or equivalent
in other pay systems. Examples of specialized experience includes
knowledge of standardized transportation instructions, regulations,
procedures, and operations to perform a full range of standard
transportation clerical duties and resolve recurring problems
pertaining to the personal property function. Knowledge of the
structure and content of transportation documentation (e.g.,
tenders, bills of lading, invoices, travel orders, or vehicle
accident or usage reports) to investigate and resolve routine or
recurring discrepancies, check documents for adequacy, or perform
comparable actions that are covered by established procedures.
Knowledge of pertinent transportation automated systems to input
standard information or adjustments, produce recurring reports,
initiate corrections to transportation documentation, etc.
Knowledge of frequently used and clearly stated regulations to
respond to recurring questions from customers, commercial carriers,
or others which are applicable to individual personal property
shipments. OR EDUCATION: Four years of education above the high
school level obtained in an accredited business, secretarial or
technical school, junior college, college or university. NOTE: You
must submit a copy of your transcripts. OR COMBINATION OF
EXPERIENCE AND EDUCATION: A combination of education and experience
as described above may be used to qualify for this position. NOTE:
You must submit a copy of your transcripts. GS-06/07 SPECIALIZED
EXPERIENCE: Applicants must have at least one (1) year of
specialized experience at the next lower grade GS-5/6, or
equivalent in other pay systems. Examples of specialized experience
includes knowledge of an extensive body of transportation rules,
procedures rates or operations governing entitlements and
documentation requirements for domestic or foreign shipments to
perform wide variety of interrelated or nonstandard procedural
assignments and resolve a wide range of problems pertaining to the
personal property function. Knowledge of personal property shipping
and storage entitlements and difference between entitlements among
the different branches of service members and civilians to inform
them of entitlements and limitations authorized by the government,
mover's liabilities and non-shipment of prohibited items.
Interprets and applies transportation and traffic management
relations, polices, directives and orders of all branches of the
armed forces for the purpose of determining the entitlements
authorizing shipment/storage according to rank and type of orders.
Knowledge of automated systems to reconcile errors that require an
understanding of nonstandard transportation procedures or provide
subject-matter assistance in the development, of automated
transportation procedures for clerical operations. Knowledge of
commercial carrier tariffs, tenders, shipping practices, and
various shipment modes in order to select the most economical mod
of shipment, storage, and/or delivery service possible. Considers
varying conditions such as new duty station restrictions, country
restrictions, costs, transit times, member's requirements and
carrier capability. GS-06 FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT
FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants
must meet applicable time-in --grade requirements to be considered
eligible. One year at the GS-05 level is required to meet the
time-in-grade requirements for the GS-06 level. TIG applies if you
are in a current GS position or held a GS position within the
previous 52 weeks. NOTE: Applicants applying as VEOA candidates who
are current GS civil service employees or are prior GS civil
service employees within the past 52 weeks must also meet
time-in-grade requirements. GS-07 FEDERAL TIME-IN-GRADE (TIG)
REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion
applicants must meet applicable time-in --grade requirements to be
considered eligible. One year at the GS-06 level is required to
meet the time-in-grade requirements for the GS-07 level. TIG
applies if you are in a current GS position or held a GS position
within the previous 52 weeks. NOTE: Applicants applying as VEOA
candidates who are current GS civil service employees or are prior
GS civil service employees within the past 52 weeks must also meet
time-in-grade requirements. GS05/06/07KNOWLEDGE, SKILLS AND
ABILITIES (KSAs): Your qualifications will be evaluated on the
basis of your level of knowledge, skills, abilities and/or
competencies in the following areas: Knowledge of all modes of
transportation for movement of personal property, passengers, and
cargo to include factors affecting that transportation, such as
public laws, foreign government requirements, DoD policies and
limitations/capabilities of the different transportation modes.
Knowledge of government and multi-service/U.S. Coast Guard
transportation regulations, policies and guidelines, including
Comptroller General Decisions and traffic management policies and
procedures. Knowledge of organizational missions, objectives,
procedures, and regulatory framework for traffic management
programs within which DoD and other federal agencies operate. Skill
and ability to utilize technical and functional experience with
developing and recommending solutions to complex transportation
problems and initiatives. Ability to communicate/respond to a range
of questions from government agencies, activity personnel,
customers, commercial carriers, and/or others regarding the
shipment and storage of personal property. Ability to gather facts
and use effective, analytical and evaluative methods to accurately
assess information and make sound decisions. Also, have the ability
to communicate effectively both orally and in writing. PART-TIME OR
UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and
or part-time work. You must clearly identify the duties and
responsibilities in each position held and the total number of
hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and
unpaid experience, including volunteer work done through National
Service Programs (i.e., Peace Corps, AmeriCorps) and other
organizations (e.g., professional; philanthropic; religious;
spiritual; community; student and social). Volunteer work helps
build critical competencies, knowledge and skills that can provide
valuable training and experience that translates directly to paid
employment. You will receive credit for all qualifying experience,
including volunteer experience. Education IF USING EDUCATION TO
QUALIFY: If position has a positive degree requirement or education
forms the basis for qualifications, you MUST submit transcripts
with the application. Official transcripts are not required at the
time of application; however, if position has a positive degree
requirement, qualifying based on education alone or in combination
with experience, transcripts must be verified prior to appointment.
An accrediting institution recognized by the U.S. Department of
Education must accredit education. Click here to check
accreditation. FOREIGN EDUCATION: Education completed in foreign
colleges or universities may be used to meet the requirements. You
must show proof the education credentials have been deemed to be at
least equivalent to that gained in conventional U.S. education
program. It is your responsibility to provide such evidence when
applying. Additional Information Interagency Career Transition
Assistance Program (ICTAP): For information on how to apply as an
ICTAP eligible click here. To be well-qualified and exercise
selection priority for this vacancy, displaced Federal employees
must be rated well qualified or above for this position. You must
submit a copy of the agency notice, your most recent performance
rating, and your most recent SF-50 noting position, grade level,
and duty location. Employed Annuitants (Reemployed Annuitants):
Applicants in receipt of an annuity based on civilian employment in
the Federal Service are subject to the DoD Policy on The Employment
of Annuitants. Click here for more information. 120-Day Register:
This announcement may result in a 120-day register that may be used
to fill like vacancies for 120 days after the closing date.
Applicants may be referred for consideration as vacancies occur.
Military Spouse Preference (MSP) Eligible: MSP applicants, if
determined best qualified, must be selected, and placed at the
highest grade for which they applied. You must include a completed
copy of the DD Form 3145-4, Military Spouse PPP Self-Certification
Checklist dated within 30 days along with the documents identified
on the checklist to verify your eligibility for MSP. Click here to
obtain/download a copy of the DD Form 3145-4, Military Spouse PPP
Self-Certification Checklist. Priority Placement Program (PPP)
Applicant Eligible: PPP Applicants, if determined well qualified
and selected, will be placed at the at the full performance level.
You must include the applicable completed copy of the PPP
Self-Certification Checklist dated within 30 days along with the
documents identified on the checklist to verify your eligibility as
a PPP Applicant. Click here to obtain/download a copy of the
applicable PPP Self-Certification Checklist (DD3145-1 through
DD3145-4, select the appropriate checklist for your claimed
preference). To determine the applicable PPP Self-Certification
Checklist required to substantiate the eligibilities you are
claiming, refer to the AF Civilian Employment Eligibility Guide
located in the Required Documents section of this vacancy
announcement. Direct Deposit: All federal employees are required to
have direct deposit. If you have questions regarding this
announcement and have hearing or speech difficulties click
here.
Keywords: Pacific Air Forces, Anchorage , TRANSPORTATION ASSISTANT (PERSONAL PROPERTY), Professions , Elmendorf Afb, Alaska
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