Senior Manager Business Process Outsourcing

Company: VirtualVocations
Location: Anchorage
Posted on: October 25, 2024

Job Description:

A company is looking for a Senior Manager, Business Process Outsourcing.

Key Responsibilities

Spearhead the execution of scaling exceptional client experiences through BPO
Lead vendor management and operational aspects with BPO partners
Establish feedback loops to amplify the voice of the client across the organization

Required Qualifications

5+ years in a leadership role with experience in BPO operations
Demonstrated ability to build, coach, and empower teams
Strong vision for client experience and passion for client satisfaction
Experience in process mapping and process improvement
Bilingualism in French and English is considered a strong asset

Keywords: VirtualVocations, Anchorage , Senior Manager Business Process Outsourcing, Executive , Anchorage, Alaska

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