IT Field Support Analyst

Company: Pursuit Collection
Location: Anchorage
Posted on: January 26, 2025

Job Description:

What perks can you expect?:

• A full suite of benefits, including flexible time off and a 401k contribution matching plan
• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Discounts at our hotels, restaurants, attractions and retail.
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations What will be your daily pursuit?: The IT Field Support Analyst is a key member of our extremely collaborative information technology team. Our colleagues whom we support count on us for prompt and reliable t echnology design and support across our locations in Canada, Iceland, and the USA . The IT Field Support Analyst troubleshoots problems in a timely and accurate fashion to completion or escalates to the next tier of support. Work is performed with supervision and requires initiative and judgement.
  
  What will your compensation be?: $69,000 annually
  
  When does this adventure begin?: This role is scheduled to start February of 2025!
  
  What will you do in this job?: System Support and Maintenance
  • Assist with level-2 technical support of all computing, peripheral, network, and system issues via ticketing system. Assist staff with technical support of desktop computers, applications, and related technology.
  • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
  • Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
  • Work is performed with little supervision and requires initiative and judgement.
  • Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Works closely with Service Desk and has accountability to Tier 2-3 staff to determine direction and resolve problems received from clients.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
  • Trains and orients staff on use of hardware and software
  • Assist in core infrastructure installation such as pulling cables, terminating network and phone connections, installing racks, racking servers and switches.
  • Maintain information security by supporting tools on servers to monitor security events and manage desktop.
  • Assists in documenting and maintaining the IT inventory at each property.
  • Collaborate with off-site shared services team.
  • Participate in a 24/7 On-Call rotation schedule. What skills and experience do you need for this job?:
    • A degree in Information Technology or related field, or equivalent experience is required.
    • 1-2 years' experience installing and supporting desktop computers and peripherals (MS Windows and MAC preferred)
    • A solid foundation in operating systems, hardware components, system integrations and troubleshooting techniques is essential.
    • A robust knowledge of networking fundamentals is helpful, including understanding protocols, diagnosing network issues, and managing network devices.
    • Experience working in a hospitality related environment with technologies including Point-of-Sale systems, receipt printers, scanners, etc. is preferred.
    • Experience working with Microsoft Office 365 and Teams platform.
    • Ability to author non-trivial documents with both text and graphical elements and using these documents to keep diverse types of operational teams and staff informed.
    • Self-starter and thought leader for the infrastructure department and is expected to bring ideas to the table for consideration.
    • Professional, and able to communicate complex concepts patiently and effectively to audiences with varying skill levels, in person, on the phone, and via email.
    • Strong commitment to building positive working relationships.
    • Willingness to work with a geographically dispersed team in a seasonal environment.
    • Ability to organize and prioritize multiple tasks in a fast-paced environment.
    • Sense of urgency to complete job duties accurately and in a timely manner.
    • Solid written and verbal communication skills.
    • Hospitality and service-focused mindset including the need to work successfully with both internal and external partners.
    • Keen sense of prioritization and focus to complete tasks.
    • Must be able to lift and move up to 50 lbs. with help.
    • A valid driver's license and passport is required.
    • Up to 15% travel is possible for this role. What will your work environment be like?: About Us:
      
      We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
      
      Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjav--k, Las Vegas, and Chicago.
      
      What will your work environment be like?
      
      At Pursuit, our office is more than just a place to work - it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued. With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun.
      
      About Pursuit & Viad
      
      Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI.
      
      EEO: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
      Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!
      
      We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at .
      
      We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.
      
      

Keywords: Pursuit Collection, Anchorage , IT Field Support Analyst, Professions , Anchorage, Alaska