Customer Service Representative

Company: Albertsons Company Inc.
Location: Anchorage
Posted on: April 3, 2025

Job Description:

About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Bring your flavor!

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Key Responsibilities (Include but not limited to):

* Order entry, upload
* Creating and processing customer invoices
* Assisting sales/warehouse with invoicing, order placements
* Receiving purchase orders, vendor invoices
* Customer service maintenance - mailing new tags, new item spreadsheets, discontinued items and price changes
* Item maintenance - price data, pack sizes and discontinued item adjustments
* Assist with customer phone calls
* Resolve product or service problems by clarifying the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution
* Maintain customer records by updating account information
* Contribute to team effort by accomplishing related results as needed
* Perform additional duties as assigned by management

Qualifications:

* Ability to follow work procedures and safety rules
* Ability to effectively communicate verbally and in writing with associates and/or customers
* Ability to operate word processing applications
* Ability to operate spreadsheet software applications
* Ability to operate various office equipment as needed
* Ability to work a specific shift

We foster an inclusive working environment where the different strengths and perspectives of each employee are both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. And an inclusive workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.

The Safeway policy is to provide employment, training, compensation, promotion and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status or any other legally protected status.

We support a drug-free workplace - all applicants offered a position are required to pass a pre-employment drug test before they are hired.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
*

Shift:

* 8-hour shift
* Work Location: In person, Anchorage, AK

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Keywords: Albertsons Company Inc., Anchorage , Customer Service Representative, Sales , Anchorage, Alaska